Return & Exchange Policy

At Noore by Neetu Kaushal, we want you to be completely satisfied with your purchase. If for any reason you are not happy, you may request a return or exchange according to the guidelines below.

1. Return & Exchange Window

You may request a return or exchange within 7  days of receiving your order.

Requests made after this period will not be accepted.

2. Eligibility Criteria

To be eligible for a return or exchange:

The item must be unused, unworn, and in its original condition.

All tags, labels, and packaging must be intact.

Items marked as Final Sale, custom-made, or personalized are not eligible for return or exchange.

Damaged, defective, or incorrect products are eligible for return/exchange, but must be reported immediately.

3. Items Not Eligible

Used or worn items

Items without original packaging or tags

Accessories (if you want, you can specify)

Sale or discounted products (optional)

4. How to Request a Return or Exchange

To start a return or exchange:

Email us at noore.neetukaushal@gmail.com. with:

Order number

Reason for return/exchange

Photos (if the item is defective or incorrect)

Our team will respond with approval and return instructions.

Ship the product back to us using the instructions provided.

5. Return Shipping Costs

Return shipping charges are [borne by the customer / borne by us — choose one].

If the item is damaged, defective, or incorrect, we will cover the return shipping cost.

6. Refunds

Once we receive and inspect your item, we will notify you about the status of your refund.

Approved refunds will be processed within [7–10 business days], back to your original payment method.

Shipping charges (if any) are non-refundable.

7. Exchanges

Exchanges are subject to availability.

If the requested item is unavailable, you may choose:

1. A different item
2. Store credit
3. A refund

8. Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item:

Contact us within : 24 hours To 48 hours.

Provide photos/videos of the issue

We will offer a replacement, exchange, or full refund

9. Non-Returnable Items

(You can customize this as per your products.)

1. Lingerie & intimate wear
2. Accessories
3. Items bought on sale
4. Customized / made-to-order pieces

10. Contact Us

For any questions or assistance, please contact our customer support team:

Email: noore.neetukaushal@gmail.com

Phone/WhatsApp: 9999867550.

Working hours: 10 AM To 6 PM. 

11. Policy Updates

We may update this policy from time to time. The latest version will always be available on this page.