Shipping Policy

At Noore by Neetu Kaushal, we aim to provide a smooth, reliable, and timely delivery experience for all our customers. Please read the shipping details carefully before placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed on Sundays or public holidays.

During high-sale periods, processing may take slightly longer.

If we experience any delay, we will notify you by email or WhatsApp.

2. Shipping Time & Delivery

Domestic Shipping (India)

Estimated delivery time: 3–7 business days after dispatch.

Metros may receive orders sooner, while remote areas may take longer.

International Shipping

Estimated delivery time: 7–15 business days, depending on the destination.

Customs clearance time varies by country.

3. Shipping Charges

Shipping charges are calculated at checkout depending on your location and order weight.

Occasionally, we may offer Free Shipping promotions.

4. Order Tracking

Once your order is shipped, you will receive:

A shipping confirmation email or message

A tracking number & link to track your order

If you do not receive tracking information within the expected time, please contact us.

5. Shipping Partners

We partner with trusted logistics providers such as:

Delhivery
Blue Dart
DTDC
India Post
Aramex / DHL (for international orders)

Our goal is safe, fast, and secure delivery.

6. Incorrect Address / Undeliverable Orders

Please ensure your shipping address, phone number, and pin code are correct when placing your order.

If an order is returned to us due to incorrect information or non-availability, the customer may be responsible for re-shipping charges.

7. Customs & Import Duties (International Orders)

International shipments may incur customs duties, taxes, or fees depending on your country.

These charges are not included in the item price or shipping cost.

Customers are responsible for paying any applicable import duties.

8. Lost or Damaged Packages

If your order arrives damaged:

Provide photos/videos as proof

We will assist you with a replacement or solution.

If your package is lost in transit, we will file a claim with the courier and update you.

9. Order Cancellation After Shipping

Once an order has been dispatched, it cannot be cancelled.
You may refer to our Return & Exchange Policy for further options.

10. Contact Us (Shipping Support)

For any shipping-related questions, reach out to us at:

Email: noore.neetukaushal@gmail.com

Phone/WhatsApp: +91 99998 67550

Support Hours: 10 AM to 6 PM

We’re always happy to assist you.

11. Policy Updates

This policy may be updated occasionally. Any changes will be posted on this page with an updated revision date.